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Where to send people for help?

  1. In-app support: Employees can tap the chat icon inside Aslan to message the support team directly.
  2. Help centre: help.aslan.io provides employees with a full list of FAQs and step-by-step guides.
  3. Schedule a call: Employees can book an intro call with the Aslan team via the chat button in-app or on employees.aslan.io.
  4. Email: support@aslan.io
  5. HR team: For anything employer-specific, escalate to your internal HR/Reward team.
You don't need to resolve technical issues yourself. Signpost employees to the in-app chat and Aslan will take it from there.